• Location: Surrey, British Columbia
  • Type: Direct Hire
  • Job #10994
  • Salary: CA$75,000 Per Hour

Matchbox Consulting is seeking a Dispatch Manager, the client is a leader in mobility solutions providing service across the lower mainland. The Dispatch Manager is responsible for the planning, organization, and routing of weekly and monthly trips to ensure successful delivery across the transit system. If you are an experienced, results-driven individual with excellent organizational and leadership skills, and you are ready to contribute to the success of our transit system, we encourage you to apply for this role.


  • Assume overall responsibility for dispatching approximately 4800 trips per day.
  • Evaluate and assess the needs of our transit system, including routing software and internal processes.
  • Manage daily changes resulting from customer requests, employing planning ingenuity to work within established policies and timelines.
  • Add or eliminate driver shifts based on staffing levels and provide daily direction to Operations and Chief Dispatch.
  • Conduct bus run/route optimization and analyze customer demand to enhance operational efficiency.
  • Investigate and respond to client complaints, employee, and stakeholder queries professionally and promptly.
  • Collaborate with non-dedicated services and internal management to improve processes, ensuring timely and efficient performance by taxi contractors.
  • Meet department performance goals, monitor daily trends, and provide direction to achieve On-Time Performance (OTP) and other key performance indicators (KPIs).
  • Implement Dispatch processes using data analytics to improve performance, identify operational deficiencies, and collaborate with other departments to implement solutions.


  • 3+ years of experience in a transit scheduling or dispatch role with a minimum of 1 year in a supervisory capacity
  • Thorough knowledge of scheduling and dispatch functions
  • Strong decision-making and problem-solving skills
  • Capability to plan, organize, and direct employees
  • Experience training scheduling and dispatch staff
  • Experience with Trapeze or other transportation scheduling software is preferred


About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.


Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.


Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.


Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.


Find out more at www.matchboxhr.com

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