• Location: Abbotsford, British Columbia
  • Type: Direct Hire
  • Job #10885
  • Salary: CA$60,000 Per Hour

Public Posting

MatchBox Consulting Group is currently searching for an IT Support Technician Level 1 for a permanent role at one of our clients based in Abbotsford, BC. The role will be an in-office role 5 days per week. Candidates must have a vehicle as the office is not transit accessible.

Scope of Duties

  • Provide customer-focused support with security as a primary concern at all times
  • Serve as the first line of contact with the user base
  • Provide support in-person, over the phone, or using remote tools
  • Troubleshoot and resolve hardware, software, and licensing issues for clients
  • Work seamlessly with suppliers and outside technicians
  • Assist with projects as directed, including: o Helpdesk implementation
  • RMM Tools implementation
  • PC Imaging software
  • Assist with implementing and enforcing IT Policy
  • Other duties as assigned


  • Proven experience in a customer IT support function
  • Understanding of how software and operating systems work
  • Ability to listen before acting
  • Ability to triage and manage multiple support issues at once
  • Windows 10/11
  • Office 365, incl. Project, Sharepoint, OneDrive, Teams
  • iOS, iPhone/iPad
  • Adobe Acrobat
  • Zoom


About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivalled expertise with our teams extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com

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