Business Analyst (IT Service Management Project)

• Location: Victoria, British Columbia
• Type: Contract
• Job #12339

MatchBox Consulting Group is currently seeking a Business Analyst for 12 month contract role with a client of ours located in Vancouver/Victoria.

We are seeking an experienced Business Analyst to work on the IT Service Management Project. The project’s primary objective is to replace the current IT Service Management (ITSM) tool with an Enterprise Service Management Tool. The project is currently in the pre-implementation phase.

Technical and Leadership Skills:
 

• Strong Requirements Gathering and Analysis
• Strong Stakeholder Management
• Communication with Non-Technical Stakeholders
• Collaboration Across Teams
• Expectations Management
• Technical Awareness
• Enterprise Service Management delivery experience is a MUST
• Strong Process Mapping and Workflow Design
• SAFe knowledge
• Documentation and Communication
• Clear and Concise Documentation
• Cross-Team Communication

Soft Skills:
 

• Excellent communication skills both verbal and written;
• High level of self-motivation and initiative;
• Ability to work well under pressure;
• Ability to establish and maintain cooperative working relationships

Team Environment:

This candidate will work with our operational e-Commerce team located at the Atrium

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com