Business Process Improvement Manager

• Location: Burnaby, British Columbia
• Type: Contract
• Job #12651

Matchbox Consulting Group is seeking a Business Process Improvement Manager to work on a 12- month contract for one of BC's largest utility and energy companies.

Our client is seeking a highly skilled and experienced Project Manager to manage and deliver various business process changes in our clients Non-Integrated Areas. This critical role will be accountable to identify, plan, manage project teams and coordinate the delivery of multiple complex business process work packages and projects to design and operationalize the process changes related to operations, maintenance and asset management. 

The successful candidate will be involved in technically transforming various stations in the Non-Integrated Areas to add battery energy storage, microgrid control systems and other equipment to be able to integrate energy from First Nations owned renewable generation and displace diesel generation. These technical changes in the stations are driving a need to change or update some of the operation, maintenance, and asset management processes.

Location: Burnaby (Hybrid)

Key Aspects:

• The PM, Business Process will work with the Program Manager for the capital program transformation, the capital project delivery teams, equipment suppliers, business leads in operations and asset management groups and change management to plan out and manage the delivery of work packages and projects that relate to designing new or updating existing business processes to ensure the successful operations, maintenance and sustainment of the updated stations .
• The PM will create and manage workplans and schedules, manage milestones, resources, provide communications and ensure good delivery and coordination of the various business process projects. They will also play a role in helping to design the new or updated processes as needed. This role is ideal for someone who thrives in dynamic, transformational environments and is passionate about delivering impactful and sustainable solutions.

Responsibilities:
Program Planning: Work with the Program resources including Program Manager, change management leads, business leads and others to:

• Identify, scope out and prioritise all business process changes required
• Develop full list of all the process change projects and work packages required for operationalization and sustainment.
• Integrate this workstream and projects into the overall program management.

Project Management: 

• Collaborate with stakeholders to identify and scope business process and project requirements and improvements.
• Lead planning, execution, and coordination of multiple business process projects and work packages to ensure timely delivery and resource optimization.
• Track schedules, budgets, and deliverables at both the project and rollup levels.
• Create a program-level view that integrates individual projects/work packages into a cohesive overall view.
• Ensure transition to operations / sustainment is complete. Capture lessons learned.
• Support planning activities, resource acquisition & management, and stakeholder alignment.

Process Development & Implementation: Either directly or manage specialized resources and project teams to:

• Document requirements for various processes from all stakeholders
• Plan and execute various approaches to update/build new processes
• Plan and execute on activities to implement new/updated processes.

Stakeholder Engagement:

• Manage relationships with internal  teams, equipment/services suppliers, support relationship management with First Nations communities, and other external partners.
• Facilitate effective communication and collaboration across diverse stakeholders.

Requirements:

• A minimum nine (9) years of project management experience or equivalent.
• Bachelor's Degree in Engineering, Business, Economics or related discipline
• Proven experience in project and program management of business process change.
• Expertise and experience building new and or changing existing field operations/maintenance/asset management processes driven by changes in equipment/technology.
• Expertise and ability to work effectively in complex multi-stakeholder environments, including external entities like 3rd party suppliers.
• Expertise in process development, resource planning, leading diverse project teams.
• Ability to understand technical information and translate to different audiences. Preference for having expertise working on business process changes related to field maintenance and operations, front-lines, engineering and asset management groups.
• Outstanding organizational skills. Excellent interpersonal, facilitation and communication skills to engage diverse stakeholders.
• Ability to manage high-change environments with many moving parts.
• Expertise with various tools, software and systems for project/program management including MS project, Sharepoint, excel, and others.
• Project Management Professional (PMP®) designation, preferred

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com