Senior Partner Success Manager

• Location: Vancouver, British Columbia
• Type: Direct Hire
• Job #13855

MatchBox Consulting Group is currently seeking a Partner Success Manager for a permanent role with a client of ours located in Vancouver.
Responsibilities:

• Lead and manage strategic partner accounts, aligning platform and operational priorities with internal stakeholders to drive partnership improvement initiatives
• Serve as the primary point of contact for partners, managing relationships, escalations, and communications—including critical service incidents
• Coordinate and deliver monthly and quarterly business reviews focused on performance, objectives, roadmap alignment, and partner satisfaction
• Collaborate with partners to define success metrics, develop joint business plans, and execute change management initiatives across onboarding and support processes
• Enable partner success through guidance, training sessions, webinars, and workshops on product updates, features, and industry trends
• Track, analyze, and report partner performance metrics, including revenue growth, customer acquisition, and retention, on a regular cadence
• Identify revenue expansion and business development opportunities by understanding partner objectives and influencing the product roadmap
• Act as a partner advocate and platform subject matter expert, representing partner needs internally, providing executive updates, and supporting customer issue resolution

Requirements:

• 3-5+ years of experience in Customer Success Management or Account Management
• Experience with B2B Platforms
• Bachelor's degree in Commerce, Information technology, or related field
• Ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapt to change, and be comfortable with ambiguity 
• Ability to successfully oversee and coordinate multiple projects or initiatives to achieve set objectives and targets
• Ensuring that tasks, responsibilities and commitments are completed timely 
• Excellent communication skills to compose value-based emails, deliver concise presentations, and turn complex topics into consumable content 
• A solid understanding of business performance metrics, and a willingness to embrace data and experience in interpreting data analytics and deriving insights that drive customer value 
• Resolute focus on the needs of the customer above all. Views problems through the customer’s lens first, basing decisions and prioritization around their needs
• High motivation, bias to action and strong prioritization. Can work proactively and independently to bring all assigned work to completion with speed and accuracy
• Able to relate to others with a different view or experience. Quickly keys into the needs of customers or collaborators, demonstrating sensitivity in responding to challenges
• Able to lead change in a positive way. Maintains high standards for verbal and written communication, and is always professional under pressure
• Leverages experience and expertise to quickly identify and comprehend complex problems. Adept at understanding how technical things work and walking someone else through the details

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com