IT Support Analyst (Tier 1)

• Location: Vancouver, British Columbia
• Type: Contract
• Job #13900

Our downtown Vancouver based professional services client is urgently seeking a IT Support Analyst (Tier 1) for a 3-month contract opportunity (possibility of extension). This is a 5 days per week in office role based in downtown Vancouver

We are seeking an IT Support Analyst (Tier 1) to join our team on a 3-month contract basis, with the potential for extension. This role is 100% on-site in downtown Vancouver and will provide frontline technical support to end users across the organization. The ideal candidate is customer-focused, technically capable in a Windows environment, and comfortable providing both deskside and virtual support.

Key Responsibilities

• Provide Tier 1 technical support for hardware, software, and peripheral-related issues
• Serve as the first point of contact for IT support requests and triage incoming tickets using JIRA
• Deliver deskside and virtual support to end users, including troubleshooting laptops and peripherals
• Diagnose and resolve common Windows OS, Microsoft Suite, and application issues
• Perform user account administration, including password resets and access management
• Escalate unresolved or complex issues to Tier 2/3 support teams as needed
• Document incidents, resolutions, and procedures accurately within the ticketing system
• Maintain a high level of customer service and clear communication with end users

Required Qualifications

• Previous experience in a Tier 1 IT Support or Help Desk role
• Strong working knowledge of Windows environments
• Experience supporting laptops, desktops, and peripherals (monitors, keyboards, docking stations, printers, etc.)
• Familiarity with Microsoft Suite (Outlook, Word, Excel, Teams, etc.)
• Experience with ticketing systems, preferably JIRA
• Basic experience with account administration (e.g., Active Directory or similar tools)
• Strong troubleshooting, organizational, and communication skills

Nice to Have

• Previous experience working in a professional services firm
• Experience supporting users in an on-site corporate environment
• Prior deskside support experience in a fast-paced setting
• Ability to manage multiple tickets and competing priorities effectively

Work Environment

• On-site role, 5 days per week in downtown Vancouver
• Collaborative IT team environment with frequent end-user interaction

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

_________________________

About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com