Customer Care

• Location: Maple Ridge, British Columbia
• Type: Direct Hire
• Job #13654
• Salary: CA$85,000 Per Hour

MatchBox Consulting Group is seeking a Customer Care Warranty Representative four our client, a leading high-volume home builder in the Fraser Valley. This role focuses on providing exceptional customer service, managing warranty requests, and coordinating repairs to ensure homeowner satisfaction.

Key Responsibilities:

• Respond to homeowner inquiries and warranty requests promptly.
• Assess and document warranty issues, coordinating with trades and vendors for timely resolution.
• Schedule and oversee service appointments, ensuring quality and efficiency.
• Maintain accurate records of warranty claims and service history.
• Educate homeowners on warranty coverage and home maintenance best practices.
• Act as the main point of contact for homeowners, ensuring a smooth post-possession experience.

Qualifications:

• Experience in customer service, warranty, or homeowner relations within residential construction.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced, high-volume environment.
• Knowledge of BC home warranty guidelines is an asset.
• Proficiency in Microsoft Office and customer service software.

This is a customer-focused role, ideal for someone who enjoys building relationships and ensuring homeowner satisfaction.

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team’s extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com