Microsoft Dynamics and Business Process Support Professional

• Location: Vancouver, British Columbia
• Type: Contract
• Job #13076

MatchBox Consulting Group is seeking a Business Decision Professional to work on a 1 year contract, with a high potential of renewal, with one of BC’s largest energy and utility companies. They will support business requirement gathering and business process projects, with a focus on Microsoft Dynamics. The successful candidate will collaborate with stakeholders to understand business requirements, optimize business processes, and provide operational support as a subject matter expert. This role requires strong analytical skills, expertise in business processes, and the ability to bridge the gap between business needs and system solutions.

Responsibilities:

Business Process & System Support
• Provide user support and expertise in Microsoft Dynamics and its interaction with business processes, financial controls, and data management.
• Manage user inquiries, system issues, and enhancement requests, ensuring timely resolutions within a defined timeline.
• Support training initiatives by developing user guides, conducting training sessions, and coaching users on using built-in system functionality and process workflows.
• Assess business impacts and define process changes based on program modifications and evolving business needs.
• Assist in tracking, managing, and communicating business requirements and verify proposed enhancements suggested by the IT team.
• Collaborate with stakeholders to gather, analyze, and document business requirements for enhancements.
• Ensure requirements align with end-to-end business processes and support organizational goals.
• Participate in user acceptance testing (UAT) to validate that system changes meet business needs and functional requirements.
• Provide feedback for proposed system improvements from IT based on business needs and user feedback.

Dashboard & Reporting Analysis
• Analyze business processes and data workflows to ensure accurate reporting and decision-making.
• Work with the IT team to design dashboards and reports, ensuring data accuracy, integrity, and usability.
• Assist in troubleshooting and resolving issues related to reporting functionalities.

Business User Support
• Troubleshoot and resolve issues related to Microsoft Dynamics functionalities.
• Provide Tier 1 (user inquiry of system usage) and Tier 2 (business analysis) support.
• Work closely with the IT team and stakeholders to address system issues and implement further enhancements.
• Continuously improve support processes, documentation, and knowledge base to enhance efficiency and user satisfaction.

Requirements
•    Bachelor’s degree in business administration, Information Systems, or a related field (or equivalent experience).
•    Strong understanding of business processes, including financial controls, data management, and workflow optimization.
•    Experience gathering and documenting business requirements for system implementations or enhancements.
•    Hands-on experience with Microsoft Dynamics and understanding out-of-the-box functions.
•    Strong analytical and problem-solving skills, with the ability to understand complex business workflows.
•    Experience in data analysis, reporting, and dashboard creation, preferably using Power BI or similar tools.
•    Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
•    Ability to work independently, manage multiple priorities, and drive projects to completion.
•    Experience with user training, change management, and documentation development.
 

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team’s extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com