Organizational Change Management Lead

• Location: Victoria , British Columbia
• Type: Contract
• Job #12612

MatchBox Consulting Group is currently seeking an Organizational Change Management Lead for a 3 month contract role (with possibility of extension)  with a client of ours located in Victoria. This position can work fully remote anywhere in Canada.

Organizational Change Management Lead
 

• Experience and Skills:
  • Degree in Business Administration, Commerce, Communications or social science field, or an equivalent combination of education and experience may be considered.
  • Experience conducting stakeholder analysis and developing stakeholder engagement strategies.
  • Experience supporting executive and management in building a team approach for diverse stakeholder groups.
  • Experience coordinating organizational change management activities across all multiple teams.
  • Experience applying business transformation methodologies suited to service management delivery.
  • Experience making use of effective technology and alternative delivery channels (web,video,print) to effect change
  • Experience identifying key changes and strategies for implementation based on new service design.
  • Experience developing and presenting materials to executive leadership and various other stakeholder groups including change management plans, impact assessments, decision papers, briefing notes, status updates, presentations, etc
  • Experience developing communication strategies, plans and related materials at the program as well as individual project work stream level.
  • Experience developing end-user training strategies, plans, and related materials (e.g. training manuals, job aids, FAQs, quick reference guides)
  • Experience developing training plans to support skills/knowledge required for new / modified operational roles.

• • Experience acting as project liaison with project stakeholders and clients.

• ServiceNow Expertise:
  • Experience leading Change Management projects for ServiceNow adoption is preferred.
  • Experience using the ServiceNow platform is preferred.

• Knowledge, Skills and Abilities:
  • Excellent ability to engage with stakeholders at all levels, from technical teams to executive leadership, ensuring clear communication of goals and expectations.
  • Knowledge of organizational change management principles, methodologies, and best practices from a people-centered lens or from an HR-centric practice.
  • Knowledge of communication principles and techniques for effectively communicating change to stakeholders.
  • Knowledge of data analysis and evaluation techniques to measure the effectiveness of change initiatives and make data-driven decisions.
  • Ability to educate and engage stakeholders to develop and embed change management practices within the organization.
  • Ability to influence others without direct authority by building strong relationships and effectively communicating the benefits of change management.
  • An excellent active listener with genuine curiosity to learn and empathize with stakeholders being impacted by the change.
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• ITIL and IT Service Management Frameworks:
  • Familiarity with ITIL and other relevant IT service management frameworks is preferred.

• Certifications:
  • Organizational Change Management certification is desirable.
  • ITIL Foundation Certification or higher is a plus.

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com