Access Management Services Support Analyst

• Location: Calgary, Alberta
• Type: Contract
• Job #13953

MatchBox Consulting Group is currently seeking a Access Management Services Support Analyst for a 12 month contract role with a client of ours located in Calgary.

Responsibilities:

• Process access requests for new hires, transfers, terminations, and employee access changes.
• Approval of requests requiring pre-requisites (PRA/CAAP and CIP Training requirements).
• Ensure access is granted or removed accurately, efficiently, and in alignment with established security and
• compliance standards.
• Troubleshoot access issues and resolve escalations in a timely manner.
• Monitor and respond to inquiries received through the AMS mailbox.
• Provide real-time support through Teams chats, addressing questions from employees, executive assistants, leaders, and other stakeholders.
• Offer guidance on access request procedures, requirements, and best practices.
• Work closely with the ServiceNow team to refine, enhance, and streamline access request forms and workflows.
• Partner with the Audit, Compliance, and Controls team to ensure all access activities meet internal compliance requirements.
• Support Access Management Services Administrator with tasks involving Active Directory changes, script execution, testing functionality in IIQ SailPoint, and troubleshooting.
• Collaborate with Access Management Senior Functional Analyst to identify process gaps, recommend improvements, and contribute to workflow optimization.
• Participate in initiatives to improve access management processes, reduce errors and contraventions, and enhance user experience.
• Provide feedback on system functionality, form usability, and workflow efficiency.
• Assist in testing updates or changes to access related systems or forms.

Requirements:

• 2 to 3 years of experience assessing and developing AM processes
• Strong understanding of access management principles and security best practices.
• Excellent communication skills, with the ability to support a wide range of stakeholders.
• High attention to detail and accuracy in processing access requests.
• Ability to work collaboratively across technical and nontechnical teams.
• Problem solving mindset with a focus on efficiency and continuous improvement.
• Strong grasp of audit and compliance requirements related to access controls and provisioning
• Familiarity with ServiceNow, Active Directory, and related access management tools (or willingness to learn).

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com