Electrical Service Department Manager

• Location: Vancouver, British Columbia
• Type: Direct Hire
• Job #14140
• Salary: CA$125,000 Per Hour

About the Opportunity

MatchBox Consulting Group is seeking an experienced Electrical Service Department Manager on behalf of our client, a well-established and growing electrical contractor based in Vancouver.

This is a key leadership role responsible for overseeing and expanding the company’s commercial electrical service division. You will manage daily operations, lead a team of field technicians, and play a critical role in driving efficiency, customer satisfaction, and long-term growth.

Key Responsibilities

Operations Management

• Oversee daily service operations including scheduling, dispatch, and execution of service work
• Ensure timely completion of service calls, maintenance, and small projects
• Monitor job progress, costs, and overall department performance
• Develop and implement processes to improve workflow and productivity

Team Leadership

• Lead, mentor, and support a team of electricians, technicians, and support staff
• Conduct regular team meetings and performance reviews
• Promote a strong safety culture and positive work environment

Client & Stakeholder Management

• Act as the primary point of contact for key service clients
• Build and maintain strong client relationships to drive repeat business
• Resolve service-related issues and ensure a high level of customer satisfaction

Financial & Business Performance

• Manage departmental budgets, forecasting, and KPIs
• Review estimates, proposals, and invoices for accuracy and profitability
• Identify opportunities to grow service revenue and improve margins

Business Development

• Support sales initiatives through identifying upsell and cross-sell opportunities
• Develop and maintain service agreements and long-term contracts
• Collaborate with internal teams to secure new work

Compliance & Safety

• Ensure all work aligns with applicable codes, regulations, and company standards
• Enforce safety policies and conduct regular site inspections

Qualifications

• Minimum 5+ years of experience in commercial electrical service
• Proven leadership experience managing teams in a service environment
• Strong knowledge of Canadian Electrical Code (CEC) and safety standards
• Experience with service operations, scheduling, and client management
• Solid understanding of job costing, budgeting, and performance metrics
• Excellent communication, problem-solving, and organizational skills

Compensation & Benefits

• Competitive base salary: $120,000 – $130,000
• Performance-based bonus
• Company vehicle, laptop, and phone
• Comprehensive health and dental benefits
• RRSP matching program
• Long-term growth and advancement opportunities

About MatchBox Consulting Group

MatchBox Consulting Group is a leading recruitment firm specializing in engineering, construction, and professional services. We are committed to connecting top talent with high-quality opportunities across Canada.

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team’s extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com