Technical Analyst

• Location: Victoria, British Columbia
• Type: Direct Hire
• Job #11683
• Salary: CA$95,000 Per Hour

MatchBox Consulting Group is currently seeking a Technical Analyst for a permanent role with a client of ours located in Victoria.

Base Salary Range: $85,000 – $110,000

Key Responsibilities:

• Administer and optimize network infrastructure, primarily in Fortinet and Cisco technologies.
• Configuration and administration of email security solutions, such as FortiMail
• Design, implement, and maintain Microsoft-based systems and services.
• Administer and optimize virtualization technologies such as Citrix, VMware and Hyper-V
• Administer cloud platforms, with a focus on Microsoft Azure.
• Design, implement and maintain backup infrastructure such as, VEEAM Backups
• Implementation and configuration of cybersecurity tools, such as, EDR, 2FA (Azure, DUO)
• Collaborate with cross-functional teams to assess technical requirements and provide innovative solutions.
• Work as a member of our operations team to troubleshoot and resolve complex technical issues efficiently.
• Stay abreast of industry trends and emerging technologies to recommend improvements and advancements.
• Assist in maintaining Service Level Agreement (SLA) compliance by addressing issues within established timelines.
• Provide technical role leadership and mentorship to junior team members.
• Provide subject matter expertise and technical leadership input to policies procedures and processes.

 
Requirements:

• Minimum 5-year previous experience in a Managed Services environment
• Minimum technical experience in networking (Fortinet produces preferred) and Windows server support with additional experience in 2 other areas of discipline as noted above.
• Familiarity with Service Level Agreements (SLAs) and adherence to ticketing systems.
• Proven strong problem-solving skills and the ability to diagnose and resolve technical issues effectively.
• Excellent communication and interpersonal skills with a customer-centric approach.
• A proactive and self-motivated attitude towards learning new technologies and processes.
• Understanding of ITIL framework
• Provide on-call support (team rotation)
• Must be able to produce vendor specific exam certifications (e.g. Microsoft, Fortinet, Cisco)

Nice to Have:

• Additional certifications in relevant technologies (Azure Cloud)
• Additional knowledge and experience related to cybersecurity.
• Experience with additional operating systems beyond Microsoft Windows.

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com

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