Business Systems Analyst (Salesforce)

• Location: Vancouver, British Columbia
• Type: Contract
• Job #14486

MatchBox Consulting Group is currently seeking a Business Systems Analyst for a 4 month contract role at a client of ours located in Vancouver

Responsibilities:

• Leading the discovery of multiple Guest Services projects, gathering requirements using effective business analysis techniques, including workshops, stakeholder interviews, process mapping, data analysis, and journey mapping 

• Supporting Salesforce account model transformation work, including the migration from a Contact/Account model to Person Accounts 

• Creating and maintaining detailed documentation on a variety of projects and systems, including current-state and future-state process flows, data flows, system context diagrams, business rules, user stories, and decision records 

• Developing empathy for the guest/end-user by incorporating Human Centered Design principles and guest journey mapping, with a focus on how customer account changes impact guest service experiences 

• Consulting with stakeholders and acting as a conduit between stakeholders, Salesforce administrators, solution architects, developers, QA analysts, data teams, and development squads 

• Facilitating and managing stakeholder expectations and engagement across Guest Services,, Digital Marketing, Operations, Finance, Analytics, and other teams impacted by customer account data changes 

• Translating business requirements into detailed and actionable specifications and requirements documents, calling out dependencies, risks, assumptions, business rules, reporting impacts, integration impacts, and operational readiness needs where relevant 

• Collaborating efficiently and effectively by building strong relationships with cross-functional teams within the overall technology department and across the business 

• Creating understandable visual representations to communicate complex concepts and models for various target audiences, including leadership level 

• Documenting detailed user stories, process flows, systems diagram flows, data mapping requirements, acceptance criteria, and validation scenarios that will be used for business process review, systems architecture, Salesforce configuration, web development, quality assurance and change management 

• Partnering with technical teams to assess downstream impacts to integrations, reporting, automations, permissions, data quality, identity/customer profile processes, and operational workflows connected to Salesforce account data 

• Supporting migration readiness activities, including field mapping, transformation rules, duplicate handling considerations, data cleansing requirements, reconciliation criteria, cutover planning inputs, and post-migration validation support 

• Working with stakeholders and development squads to plan, groom and prioritise the product backlog to ensure work focuses on features that align with business priorities 

• Organising and facilitating user acceptance testing with business users, including UAT planning, test scenario definition, defect triage, business sign-off, and validation of migrated customer account records 

• Supporting the testing and validation of system changes to ensure they meet business requirements and deliver the desired outcomes 

• Identifying and documenting current and future business process changes and improvements to facilitate change management, training, operational adoption, and hypercare planning 

• Maintaining process and system documentation as business and systems evolve 

Requirements:

• 3+ years of experience as a Business Analyst or Business Systems Analyst, working on Agile projects related to e-commerce, retail, omni-channel, CRM platforms, customer service technology, or customer data transformations 
• Experience with Agile methodologies and working in a dynamic, iterative development environment. You must be able to quickly absorb new and different types of information, modify and adapt existing knowledge, and work in a changing and evolving environment, to ensure successful project discovery and delivery 
• Proficient in using business analysis tools and software such as Jira, Confluence and Miro 
• Strong interpersonal skills and the ability to communicate with all levels of stakeholders to be able to explain, articulate, and document concepts, business processes, systems, customer data models and business requirements efficiently 
• Detail-oriented with strong organization and prioritization skills while managing multiple, competing priorities 
• Excel in analytics and problem-solving. You are a critical thinker who enjoys diving into the details and seeking to understand the “how” and “why”
• Able to work independently, biasing towards action to drive projects forward. You seek the best, but sometimes not the easiest, solutions, with an unwavering commitment to do what is right 
• Curious and eager to learn. You thoroughly investigate every problem you encounter until you uncover what truly matters 
• Experience gathering and documenting requirements for complex systems, integrations, data migrations, and business process changes 
• Experience creating process maps, system flows, data flows, business rules, decision matrices, acceptance criteria, and UAT scenarios 
• Hands-on experience with Salesforce Service Cloud, Sales Cloud, Experience Cloud, or Salesforce data models would be a strong asset 
• Experience supporting Salesforce Person Account implementations, Contact/Account model changes, CRM transformations, customer identity initiatives, or Customer 360 programs would be a strong asset 
• Experience with data migration activities, including data profiling, cleansing, field mapping, reconciliation, validation, and cutover readiness would be a strong asset 
• Experience working with a breadth of systems and integrations would be a strong asset 
• Previous experience in a consulting role as a BSA for major migrations or system integrations would be a strong asset. 
• Salesforce Administrator, Salesforce Business Analyst, or related CRM certification would be considered an asset 

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com