• Location: Vancouver, British Columbia
• Type: Contract
• Job #14588

Digital Content Specialist

Location: Vancouver, BC 
Duration: 6-Month Contract
Work Arrangement: Hybrid

MatchBox Consulting Group is seeking a Digital Content Specialist to support one of British Columbia’s largest utility providers. This role will provide digital content strategy, stakeholder engagement, project coordination, and content operations support across a range of customer-facing digital channels.

The successful candidate will bring strong experience with web and email content, digital content strategy, information architecture, stakeholder consultation, and content governance, along with excellent writing, editing, and project coordination skills.

Responsibilities

• Provide digital content strategy and operational support across web, email, mobile, social, e-newsletters, and other digital channels.
• Consult with stakeholders and internal clients to understand digital content needs and recommend effective solutions.
• Conduct content reviews and develop recommendations to improve user experience, clarity, usability, and consistency.
• Support information architecture and content governance activities.
• Coordinate digital content projects from planning through implementation.
• Manage and prioritize content requests from multiple stakeholders.
• Implement and coordinate web content updates and publishing activities.
• Develop, copywrite, review, and edit digital content for web, email, and other customer-facing channels.
• Help ensure digital content aligns with accessibility requirements, digital best practices, and established content standards.
• Support content planning and campaign execution from brief stage through delivery.
• Collaborate with internal teams, agencies, and creative services partners.
• Support visual content initiatives and coordinate development of digital assets where required.
• Use analytics and performance data to identify trends, inform content recommendations, and support decision-making.
• Maintain project tracking tools and provide progress updates as required.
• Manage multiple projects, priorities, and stakeholder requests simultaneously.

Qualifications

• Bachelor’s degree in Communications, Journalism, Business, Marketing, or a related field.
• Minimum 3 years of experience in a customer service-oriented digital role.
• Strong writing, editing, and copywriting skills.
• Strong experience working across multiple digital content platforms, particularly web and email.
• Demonstrated experience developing digital content strategies.
• Experience with content information architecture.
• Experience consulting with clients and providing guidance on digital content solutions.
• Strong stakeholder relationship management skills.
• Strong project management and coordination capabilities.
• Ability to manage multiple tasks, projects, and competing stakeholder requests.
• Experience using analytics and data to support content strategy and decision-making.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications, including Word, Excel, and PowerPoint.

Nice to Have

• Experience working with mobile app content and digital experiences.
• Experience collaborating with creative services teams on visual content and digital assets.
• Previous experience working within a digital marketing agency environment.
• Diploma in Marketing Management.
• Canadian Marketing Association accreditation or equivalent.
• Additional relevant coursework through organizations such as ACA, BCAMA, IAB, or similar.

For more current job opportunities, Follow MatchBox at linkedin.com/company/matchbox-recruitment/

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About MatchBox

Headquartered in downtown Vancouver and serving clients nationally, MatchBox is one of the leading recruitment and solutions firms that specializes in the fields of IT & Technology, Engineering & Technical, Real Estate & Construction, and Accounting & Finance. We offer unrivaled expertise with our team's extensive experience in the recruitment and professional services industry. We are dedicated to building great connections and creating strong opportunities within the workforce and the labor market.

Equal Opportunities

MatchBox is committed to providing equal opportunities for all applicants. We welcome and encourage applications from people of all backgrounds, including members of minority groups such as racialized individuals, people with disabilities, LGBTQ+ individuals, and Indigenous peoples. It is a priority for us that all candidates are treated fairly and without discrimination. Our recruitment teams receive ongoing training on using objective criteria for evaluating candidates and other related topics to create an inclusive and welcoming environment for all.

Work Permits

Please note that we require all interested candidates to obtain the necessary work permits from the Government of Canada prior to submitting an application. This position is open exclusively to individuals residing in Canada and legally authorized to work in Canada. Applications not meeting these criteria will not be considered.

Further Consideration

We receive a high volume of applications and are only able to contact candidates who are selected for further consideration.

Find out more at www.matchboxhr.com